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We close at 3:30 pm on Tuesday, October 4, and remain closed Wednesday, October 5, 2022, for Yom Kippur. Regular hours resume on Thursday, October 6.

Will the same movies that were originally planned, be available virtually?

We are excited to share that all films scheduled to screen during the originally planned live Festival at the Amherst Dipson Theatre this past March will be available for screening during the upcoming virtual Festival.

I purchased a subscription package or tickets before the state mandated Covid-19 closure. Will they still be honored?

Yes! Anyone who purchased a flex pass or single tickets should contact Cultural Arts Director Katie Wzontek. We will be able to apply your tickets/flex passes to the virtual film screenings and will send you the required links to view the films of your choice.

Purchasing Tickets

You have the option to purchase a single ticket for $10, Felx pass  6 films for $50 or an All Access pass good for viewing all 11 films for $75. Please be sure to fill out the ticket order form completely indicating your film selections and listing a correct email address and phone number so we are able to communicate and share the film links. Be sure to check your email and spam/junk folders for correspondence.

How will I access the films from home?

Once you purchase your tickets or flex pass for the virtual film screenings you will receive a confirmation email and receipt of purchase. Please be sure to use an email that you have full access to and check often. If you do not receive an email be sure to check spam and junk folders. Two hours prior to the start of the screening window you will receive an email from with a unique link, password and instructions to access the films. This link is not to be shared and is only to be used by the ticket purchaser. You will need an email address and reliable internet to participate in the virtual film festival. Films can be streamed on any “smart” device: a smart TV, a desktop or laptop computer, a tablet, or even a smart phone. If you have the capacity for phone-to-TV-screen mirroring, that is also an option. For help with streaming please go to the Tech help section.

When will the link for the films arrive?

The links for each individual film will arrive via email from  2 hours prior to the start of the film screening window. The email will contain a unique link, password, and instructions on how to access the film. For the safety and integrity of our film festival and patrons, you must not forward this link to anyone. The link will only be good during the designated 72 hour screening time. We recommend viewing the film earlier in the window to allow time for troubleshooting or technical difficulties to be addressed. If you don’t see the message containing the link in your inbox, make sure to check your junk/spam folder.

Can the films be viewed more than one time?

Films can be paused and re-started throughout the viewing window; however, you must use the same device each time you access the screening link. Films will be available for 72 hours from the beginning of the screening time. The intent of the single virtual ticket is that members of a household will view together. The link will only be good during the designated 72 hour screening time. We recommend viewing the film earlier in the window to allow time for troubleshooting or technical difficulties to be addressed. 

How do we access live discussions with guest speakers?

If your film includes a Talkback Tuesday Zoom conversation or event, you will receive the link for the zoom in the same message as the film viewing link. If you plan to participate in the live discussion please register in advance with Cultural Arts Director Katie Wzontek at

Will the discussions be interactive? Will there be an opportunity for questions and answers?

There will be an opportunity to submit questions in advance via email to . Details will appear in the confirmation email you receive after registering for the discussion. You can also submit questions live via the Zoom chat feature. For security and time, we may need to curate questions to some extent.

Can I purchase tickets or a subscription as a gift for someone outside my household?

Yes! Films are a very thoughtful gift. To do this, when you check out, you must enter the recipient’s email address but your credit card information. Unfortunately, this means that the full payment receipt will go to the recipient, but this is how email addresses are collected for link distribution. We regret the inconvenience, but hope you will still consider giving the gift of film!

TO WATCH THE FILMS ON YOUR COMPUTER, TABLET OR SMARTPHONE:

Once the viewing window opens, click on the unique film link that was provided in the email you received from . Follow any additional instructions regarding virtual entry, such as the use of a password. It is recommended that you copy and paste the password rather than trying to type it in. Passwords are case sensitive.

TO WATCH ON YOUR FLAT SCREEN TV (WITH NO SMART TV CAPABILITIES):

You must have a HDMI cable to connect your laptop to your TV. Once it is connected to the proper plugs, select the correct input source on your TV. This will allow you to mirror the computer screen on your TV. It is strongly recommended that you test this system before the film festival with a video of your choice. More questions, please watch this short video on how to stream using an HDMI: https://www.youtube.com/watch?v=I6rFTkVfE8k

TO WATCH ON YOUR SMART TV OR TV WITH SMART DEVICE (USING CHROMECAST OR APPLE AIRPLAY OR SCREENCAST):

Make sure your TV is on the same Wi-Fi on your phone or tablet. Open the link to the film that you will receive via email from . On the bottom right of the link select the Airplay or Chromecast icon.

How to use Airplay video and instructions: https://support.apple.com/en-us/HT204289

How to use chromcast video: https://www.youtube.com/watch?v=5zwMi7Got28

How to use Screencast:

MY MOVIE IS FREEZING, BLURRING, OR NOT PLAYING. WHAT SHOULD I DO?

Follow these steps:

1) Restart your device (power all the way down, and then restart), then try reconnecting to the movie.

2) If this doesn’t work, please go to https://www.speedtest.net/ and run a speed test. Make a note of the results for our tech support team. If your results are 25Mbps or higher, contact Katie Wzontek at . In your message, include your name, email address, phone number, a description of the problem, and your speed test result.

3) If your speed test is less than 25Mbps, you may want to consider adding a higher speed of service as you may experience significant buffering or freezing when streaming. 10Mbps is the absolute minimum speed for streaming. With these low speeds, you would still be able to watch, but you will experience significant freezing or buffering.

WHAT HAPPENS IF I HAVE TECHNICAL PROBLEMS AT HOME VIEWING THE MOVIES?

If you encounter a problem watching your BIJFF film(s) at home and have tried the suggestions above with no success, please email: Katie Wzontek at . Please provide your name, email address, phone number, and a brief description of the problem. We will be checking and replying to emails regularly between 10 am through 8pm daily during the Festival. Our tech team will get back to you as soon as they are able to so please be patient. We recommend that you watch the films early in the viewing windows so that our team has time to troubleshoot any problems if they arise.